Customer Testimonials
Robyn Hamner is exceptional!
We had a wonderful experience working with Bill at Tuscaloosa Toyota! We spent almost a month searching for the perfect vehicle and test-driving several options, including a few 4Runners, before ultimately landing on the Toyota Land Cruiser. Bill was incredibly patient, knowledgeable, and helpful throughout the entire process. He was always easy to reach by text, quick to answer questions, and genuinely interested in making sure we found the right vehicle for our needs. Even after the purchase, he took the time to help me get familiar with some of the features and make sure everything was set up properly. ... Read More Google - Nov 12, 2026
Robyn is an absolutely amazing person. She came in on her off day to finalize our purchase. Thank you so much. Wonderful dealership to deal with.
Robyn was absolutely fantastic. She worked with us to find exactly what we wanted and was great with communication. We appreciate her hard work!
⭐⭐⭐⭐⭐ **5-Star Experience!**
I would like to give a HUGE thank you to Robyn Hamner at Tuscaloosa Toyota for making my purchase of my brand-new 2027 Toyota Camry SE such a wonderful experience! ❤️🚗
From beginning to end, Robyn was absolutely amazing! Her kindness, patience, professionalism, and genuine dedication to making sure I was happy and comfortable throughout the entire process truly meant a lot. She made what can sometimes be a stressful experience feel so smooth, easy, and exciting!
It's always a blessing to do business with someone who treats you like more than just another customer. Robyn, thank you for ... Read More Google - Nov 4, 2026
Robyn was great I will end up buying a car from her again
Robyn was great!!!!
We had a great experience working with Stormy! She went above and beyond throughout the entire process of purchasing our Toyota Sienna. She was responsive, determined, and stayed on top of everything, pushing until the very end to make sure we got the deal done. She made the process smooth and worked hard to get us across the finish line. Her dedication and commitment truly made a difference. We really appreciate all her hard work and would absolutely recommend asking for Stormy if you’re looking to purchase a vehicle!
Absolutely the best vehicle buying experience. No pressure, facts based, helpful, and great trade-in value. Thanks to John, Marlin, and Chad!
I had the best experience buying a new car at Tuscaloosa Toyota. Robyn was exceptionally helpful and guided me through buying my first car! If you need a new car (or a used car) I would highly recommend Robyn and Tuscaloosa Toyota!
Robyn has been amazing! 100% would recommend her to anyone!
I can’t say enough good things about Will at Tuscaloosa Toyota! As a first-time car buyer, I was honestly pretty nervous about the whole process and had my guard up because of the reputation car dealerships can have. Will completely changed that experience for me. He kept it real with me, was honest, made me feel comfortable, and never made me feel pressured. He treated me like a person rather than just another sale, and that meant a lot to me.
I ended up purchasing a 2026 Toyota 4Runner, and I couldn’t be happier with it! Will made what ... Read More Google - Oct 24, 2026
Ask for Robyn when you visit Tuscaloosa Toyota! She was very helpful, communicative, and she got my car to me quickly! Great experience, and I would buy from them again!
I had an outstanding experience at Tuscaloosa Toyota. No pressure, everyone was warm and friendly, knowledgeable and polite. Robyn was THE BEST! #salespersonoftheyear!!!
I am so glad that we purchased our Toyota Grand Highlander from Tuscaloosa Toyota. We had the best experience! They were very friendly and willing to work with us in every way. We will be back again when we get ready to purchase a vehicle.
I worked with Bill Arnold to buy my new Toyota Tundra. I came from out of town and did most of everything required over the phone. Bill was responsive, answered all my questions, and there were no surprises when I showed up to the dealership to finalize the deal. I’m pleased with my purchase experience and will definitely keep Bill in mind for other upcoming purchases.
I had the BEST experience with Tuscaloosa toyota. Aniya was amazing! She stayed over and helped make sure I was able to get into the car I wanted along with taking extra time to make sure everything was perfect. She was friendly, has great customer service and is very easy going. The sales manager and finance person, were also very pleasant and not pushy.
I appreciated the attention Cullen gave me when I dropped my car off for service. He provided a detailed explanaiton of everything inclucing the cost estimate....which turned out to be correct.
Will Tindell and the team at Tuscaloosa Toyota are such a joy to work with! The process was very easy and communication was wonderful!
Robin Hamner helped me with my purchase and it was a pleasure working with her !
We had the absolute pleasure of working with Salesperson, Savannah Hicks & Credit Manager, Chad Owens to purchase our new Highlander. I was recently involved in an accident & my vehicle was totaled so this purchase was a surprise! We never felt pressured to purchase anything above the amount we wanted to spend. We've never been treated as well as we were treated yesterday at any dealership. I seriously can't say enough great things about Savannah & Chad. Thank you both so much & we'll NEVER go anywhere else!!!
If you are thinking of car shopping you need to go see Aniya. She is so helpful. It would be hard to find a sweeter lady. Go by and see her. See what she can do for you. I look forward to shopping with her again soon
My sales person, Ms. Aniya was such a jewel to work with. Very knowledgeable but no pressure. She gave me options and allowed me to choose.
Robyn was the absolute best so sweet
Loved Robyn! She was great!
Robyn made everything quick and easy, everything was straight forward and simple
Aniya is the best. She made our family super comfortable. Awesome sales team. No hidden fees or pressure. Just great people selling great cars for a fair price.
Stormy is, quite literally, the best! She was able to help me in so many ways with the process of buying a car. She also checks in on the people she sells to! If you want someone who will help you big time and then not forget about you once the paperwork is done, then Stormy is the way to go at Tuscaloosa Toyota!
Great service. Highly recommend her services.
Robyn was so nice to work with and her knowledge of each vehicles features was amazing. She was so friendly and we even shared a favorite bible verse. “Be still and know that I am God.” Psalms 46:10. Thank you again Robyn! 🚘
I pulled into Tuscaloosa Toyota after going to a few other dealerships and was met by Savannah Hicks. It felt like we had known each other for years.Savannah was so attentive and helpful. I highly recommend Tuscaloosa Toyota and I very highly recommend Savannah for your sales person. 10 outta 10
Easy and painless process. Went out of her way to find what I wanted.
Robyn helped me find a perfect car for me , she’s so sweet , patient and kind . everything went smooth and easy … everyone was nice at the office . Toyota will always be my choice and I’m so thankful for the team who made the process from the beginning till the end amazing .
I truly cherished my experience with Stormy Williamson. She is one of the kindest and most caring people I’ve ever met. She went out of her way to help me understand everything about the car, offering detailed and thorough guidance. Her patience and kindness made me feel completely comfortable throughout the process. I wholeheartedly recommend her to anyone looking for a compassionate and dedicated saleswoman. I genuinely enjoyed my experience and absolutely love my new car. Thank you so much to Tuscaloosa Toyota for having people like Stormy.
I just recently bought me a car with Tuscaloosa Toyota. I was blessed to be with Ms. Aniya. She helped me with the purchase of my first car at 19 years old. She made sure I was comfortable and confident in my choice. She is a very sweet soul. If you want to buy a car from Tuscaloosa Toyota, make sure to go to Ms. Aniya. You won’t regret any decisions you make with her. She takes the time to explain anything you might need to know about the car you decide and help you choose what is the best. ... Read More Google - Sep 19, 2026
Our sales person Aniya was awesome she did an excellent job taking care of us. This was our second vehicle we have bought from her. She handled everything great! Thank you so much for all you do sweet friend!!!!
Stormy was amazing to work with! She was knowledgeable, personable, and zero pressure to buy anything. Highly recommend Stormy at Tuscaloosa Toyota if you are buying a new car!
I had a great purchasing experience at the dealership. Aniya was awesome! Trey was awesome! Angie in the service department is awesome! I love my new 4Runner!
Great customer service
Absolute joke of a service dept. Crazy long wait times with no updates. Then the updates you ask for are also wrong again. Just tell me you'll need it all day when I show up so I don't waste a day in your bleak, empty sales floor.
John is the GOAT.
Wonderful experience! Will was easy to work with
Will was highly recommended and exceeded our expectations! A+
Rented a car from them for the 4th of July when I took it back the 3 scratches on the car were marked on report before I left then the lady asked if I been smoking in the car because I sprayed air freshener in car then said there were ashes on outside of car told her I don’t smoke and there’s no way those can be ashes because the wind would have blown them off and the rain would have washed them away she said no it won’t that said all that just to take my $200 deposit ... Read More Google - Jul 7, 2026
I go today too and I told him about the air condition. They say there are now how to do it. I buy the car. The air-conditioning is stuck all the time. Minivan 2023. It’s crazy. I have to make sure what’s going on if they’re not, I need my money back or I need the new car new van.
I have been a part of over a million dollars in inventory leaving this dealership, for the past few years, they was terrific from routine maintenance to the finance department and unfortunately the sales department did me dirty I was told my truck would do things it wasn’t capable of, and went back there not even a month later and no happy resolution so if you are considering purchasing a vehicle from this think about how they did me don’t think for a second they will not do the same thing to you or worse
My parents went to this dealership in hopes to purchase a new vehicle. What a terrible experience. They were not acknowledged by anyone even after going inside. Do better Tuscaloosa Toyota!
had a bad time trying to order factory parts on-line. could not get ordered. was told to keep trying, could not order over the phone. ended up buying after market part. maybe better luck next time
This place is absolutely a joke! Their motto is “we care about the customer “. That is so far from the truth. As soon as they make the sell on their car you will absolutely get NO help and realize they are just like every other dealership. I had high hopes for this business. Once again they are just like the other dealerships. They act like they are a small town dealership and very caring and will always help and do anything for you. Once you sign the papers they win and could careless about the customer! You have been warned ... Read More Google - Aug 19, 2025
Purchased a 2021 Camry Hybrid from this dealer and it worked well. Thank you and the sales person Michael.
So I went back ordered a 2025 Tundra in Sep 2024. Paid $1000 deposit and was promised the Tundra would arrive "soon" but the dealer would not provide a time frame.
Waited 2 month and dealer always replied "not arrived yet" each time when I made inquire. Anyway, I still decided to wait. Understood it was a high demanding truck.
In Nov 2024, I had a project out of town while the dealer called me said the truck I ordered arrived and ready ... Read More Google - Jun 20, 2025
Sent my daughter to get a multi point inspection on my vehicle just to see if any major work was required. Chad Watson was her (advisor) 🤔 well was the guy that helped her.Anyway after getting the multi point check completed. He tells her 3 simple things that cost almost 500 dollar's. Spark plugs, filters and a oil change too be exact. I told her that's ridiculous bring my car and I'll get these things done somewhere else. Just get the printout please. (Chad) proceeds to tell her, I can write it down for you,but I can't ... Read More Google - Apr 28, 2025
The service is great. I’ve never had a problem with that. I’m giving a one star review because they keep calling me and asking if my vehicles need servicing. I’ve been woken up, called while with a doctor for my elderly mother, while having lunch or dinner, and disrupted during my work day. I’ve asked not to be called the last three times they made my phone ring. Today, after being woken up and called for the fourth time after asking not to be called, I decided to write a one-star review. I plan to write ... Read More Google - Apr 8, 2025
The battery on my 2021 Toyota Highlander died recently and when I recharged the battery, now the driver side window doesn’t want to go all the way up. I went to the Tuscaloosa dealership today where I purchased this vehicle on 1/23/2024, and all they wanted to do is figure out way to make more money off of me. I’ve been driving for 28 years and every single one of my American made vehicles never faulted like this due to a battery. If this is how Toyota wants to treat customers then I’m definitely going to have to sell this ... Read More Google - Apr 3, 2025
I negotiated a price for a car that I was about to pull a trigger on with this dealership. They reached out to me a few moments later, informing me that the car is scratched up but that it would be touched up and that we should be good to proceed with the purchase. I didn't agree with that and expressed to them that I negotiated the price for a brand new car and not for a touched up car that's been scratched up.
They shamelessly expected me to be ok with that purchase. I find that quite ... Read More Google - Mar 31, 2025
Called this dealership, today, to purchase a vehicle. During the initial phone call, I stated I wanted to purchase a vehicle I saw on their website & inquired about having it delivered (I live almost 6 hours away). The man who answered, DeSantis, immediately took on an annoyed tone & said he wasn’t interested. Completely taken off guard - I laughed. I guess he stopped to think about his response & asked how we would pay. His next question was if our bank makes wire transfers. He then went full aggressive. Like weirdest escalation I’ve ever experienced & completely ... Read More Google - Mar 8, 2025
I wanted to share my recent experience at the Toyota dealership in Tuscaloosa, which was disappointing, especially after being a loyal customer for 10 years. Unfortunately, the customer service has significantly declined. During my visit, I felt disrespected by the staff, particularly by the salesman, Jeremy Beck. This was not the level of service I have come to expect from Toyota. I hope the management addresses these issues, as it’s disheartening to see such a change in the quality of service. Thank you for your attention to this matter.
The salesman lied about our second key fob never got the second one promised. Was told 6 months later they had not come in but they would sale me one. Never trust this dealership
the worst car purchase experience ever. The salesperson, David, i worked with had no professionalism, and did not answer my phone calls ever. And the managers always ignored my phone calls. 0 professionalism. Please buy from some other store.
Tuscaloosa Toyota quoted me $165 to have one ☝️ key made for my 2008 Toyota Sienna. Total rip off.
Bad experience. I made an appt & took my Toyota Avalon in for service. When I got there Chuck said he didn’t have me down for an appt. He proceeded to get my mileage & went around the car (I’m assuming) taking pics. After he clicked on his computer for around 15mins. He said “ok your LEXUS is at 49,000 and needs these services. Ok now-I have an Avalon and the mileage was 149,508 (which he keyed into his iPad ). I did tell him I needed them to check the tire light that had been on for a few weeks. ... Read More Google - Apr 15, 2024
Was buying the wife a 2024 4Runner and called to speak to a salesperson, but got the GM David Desantis. Told him what color and trim we wanted, sent the $1000 deposit and made clear that we wanted the current TRD wheels on it, not the dated ones. Oh sure , no problem. Instead of getting this exact vehicle from Hoover Toyota, who wanted to play games with me, Desantis ordered one, taking weeks longer to come in. When it arrived with the old style wheels, Desantis decided that he was going to show his mighty authority and told me he’d rather ... Read More Google - Feb 26, 2024
Said they would call me back about a car… “Cricket noises”. Not interested anymore due to the lack of taking me seriously. Your loss.
I was looking for a 2024 white 4Runner. I found one at Tuscaloosa Toyota. I filled out form and immediately was contacted by David DeSantis, General Manager. He put me in contact with Michael Baltins. I was working with Michael from out of state. He was prompt in answering any questions or concerns I had. After purchasing the vehicle Michael and David both reached out to me to let me know they appreciated my business and if I had any questions. That is something that I have never had happen in purchasing a vehicle. Michael Baltins and the staff were very ... Read More DealerRater - Jan 30, 2024
Damn shame that dealer's are still trying to do be this unethical.
Worst experience ever. Never coming back here again. The sales person was awful and I have decided to not share exactly what happened but it was inexcusable. Also wasted about 2 hours of my life waiting for help and slow service. I was planning on trading in my car to purchase another one. But not from here anymore. Forgot to mention, the receptionist was extremely rude as well and was the least helpful person ever. Do better Toyota staff.
Most expensive oil change ever. I own four Toyotas and my son took one to this dealership and was charged basically double what I have ever paid at a Toyota Dealership for an oil change on that vehicle or my other ones. Tried to find out why it was so much and dealt with one super rude associate and one agnostic one. At least they called me back?
Don't pay over $110 for an oil change and don't waste your time with this dealership. Mind you, this was oil change only and absolutely no other services. Receipt to prove ... Read More Google - Dec 11, 2023
So I have had my 2012 FJ Cruiser serviced at a Toyota dealership since it was purchased new off the lot. Most of my service has been completed at Tuscaloosa Toyota. Every time I am ready to have my vehicle serviced I call a head of time and make sure to schedule an appointment. Well at this point this seems like a useless endeavor. During the several years I have had my vehicle serviced at Tuscaloosa Toyota at least 75% of the time I have spent at least 4hrs of my time waiting. Most recently I spent a total of 7hours and 2 ... Read More Google - Nov 9, 2023
Service department made promises they couldn’t deliver on! Extremely disappointed and will be taking our business to another Toyota dealer!
My husband had an appointment with them this morning after reconfirming his appointment yesterday before he left this morning for a 4 hour drive to get there. He gets there and he sees his truck being driven off the lot by some guy they sold it to!!! He even told them hey… I’m here for that truck. Nothing! They did nothing about it. Actually I take that back. They had the nerve to try to sale him something else!! It’s clear all they care about is the sale and not the customer! Again. My husband drove 4 HOURS to an ... Read More Google - Oct 7, 2023
I don't know where to start. I went here for a brake inspection and oil change. Toyota "mechanics" told me my brakes were fine, and could make it till my next oil change which is every 10,000 miles... MY BRAKES WERE SCRUBBING, within 2 weeks and my car was not safe to drive. My brakes and rotators were so bad that orange brake dust built up on my tires. OH and that's not all, they overfilled my oil by a quart over normal levels. I don't know if they are just hiring unexperienced or just don't ... Read More Google - Sep 1, 2023
Sales person was terrible to deal with. Not much help at all. Everyone else was pretty good to deal with.
Husband had an appointment today to look at an F250. He called them this morning wanting to come test drive the truck and if he likes it had already been approved for the loan by our personal bank. They make him an appt to come drive the truck at 4pm. He arrives only to be told that the truck has been sold. Very unprofessional and non courteous to call him back and say “hey man, I’m sorry but the truck sold is there anything else you would like to look at so we are not wasting your time”. He ... Read More Google - Aug 15, 2023
Horrible experiences. Went here to purchase a brand new (not used) vehicle. Sales guy could have cared less. It took him 15 minutes just to walk up to us in the parking lot because he was more concerned about whatever he was looking at on his phone. When you’re paying cash money for a brand spanking new vehicle the little things kind of matter. I was disgusted so we left and went to Scott Crump Toyota where they didn’t have the exact same model and color that I wanted but they ordered it for me with WAY better pricing ... Read More Google - Aug 9, 2023
Great experience working with Taylor Phaturos and Shawn Simpson. They did what they said they were going to do and I felt taken care of. It was easy to tell they took their jobs of customer service seriously. There were a couple of times during the process where additional information was needed and they followed up like they said they would. Couldn’t be happier with the experience. If you need a vehicle, go see these guys! Financing was great working with Teresa.
Will take forever to get your car.they don't even know when it will arrive. Clearly monopoly.
Marcello, Shawn, Teresa and Joe were friendly and easy to work with. They knew their product and made the paperwork simple and efficient. Thanks!
Place takes forever
I had the worst experience servicing my Lexus, just for an Oil change with my darn near 99% mechanically sound Lexus LS 460 L. I took it to the Dealer Mechanic in Montgomery, there were no issues at all. So I purchased it. I took to it to Tuscaloosa Toyota, and they reported the same, that it was outstanding and that the only issue was that the Brake Fluid needed Flushing. Now I don't know what they did, as though they are trying to Drum up new business, I smell smoke coming through the vents, and it smokes when I travel ... Read More Google - Mar 15, 2023
Called in on Friday to order a part to be replaced next Tuesday. Appointment was scheduled. When we got there, they didn't order the part I requested Friday. Extremely lack of communication amongst department (service and parts).
Appointment for my 93 yr dad at 9 a.m., left around 2. Came in expecting an oil change for regular maintenance and ended up with a $500 brake charge, and no oil change. Vehicle had to be jumped off before I could leave. That was Monday, by Sunday it wouldn't crank or jump off. It had cranked the day before. Ready to get rid of both Rav 4 vehicles and forget Tuscaloosa Toyota!!! My dad enjoys going to church, this has caused him to miss his weekly trip that keeps him going.
The only good thing was the nice people checking on me ... Read More Google - Jan 29, 2023
Very poor service, carvana said my truck was worth almost 10,000 more than what they offered and they wouldn’t budge, they never really tried helping me find a vehicle, plus the gentleman who test drove my truck and offered a price, was very unprofessional, not to mention he rolled his eyes at me a few times. He mostly acted like he didn’t have the time of day to talk to me.. They never called me when they got inventory in or anything. I tried working with them for 2 weeks.. The gentleman that was in financing, was just as rude, ... Read More DealerRater - Jan 27, 2023
Not happy with car purchase as it’s “CPO” and was serviced by Toyota techs. Techs caused damages to car when changing oil etc and didn’t install parts on right. A month later Al the front bumper parts came loose and drug on the road. Supposively offers warranty on cpo cars but doesn’t instead it’s our fault for the damages. Now stuck with a car with payments that I can not drive! If u buy a car there, buy new and not pre owned!
Very bad experience. Took over two hours for an oil change and light bulb change. They tried very hard to force other services on me after I had turned them down. Service rep started again on what I should have done. I said no, I told you I wasn't interested. He kept on. I said I won't be back. He said he was doing his job. You have lost a five year customer this time. And I have purchased two Camrys from you. I won't return.
I wasn't going to bother with a review at first, but now I am pretty upset so I will be leaving one. I pulled up to Tuscaloosa Toyota, parked my car, and began to walk the lot looking at their inventory. I noticed several salespeople were watching me, so I waited to see if any would at least start walking my way. After 15 minutes of still no contact I decided to walk to the front. I found a salesman who was by himself and started walking his way. I approached him and tried to start a conversation by asking ... Read More Google - Jun 4, 2022
The mangers are very disqualified to do their job, they are dishonest, they will deceive and manipulate you. I had very disappointed experience in this branch and I seen the favoritism and experienced it. I’m not disclosing the details in here but I experienced the discrimination treatment. I’ll take my business somewhere else.
Our Toyota Highlander stopped working while traveling through Tuscaloosa. We found the service department to be extremely friendly and helpful. They jumped right in to try to fix our car since we were out-of-town travelers.
I would recommend taking your vehicle to Birmingham for service. Here in Tuscaloosa they are not good at estimates, told me they would begin in a couple hours or the next morning, instead took 4 days. They're not good at returning phone calls. I do not sense professionalism here
Was told my car would be ready in 20 minutes. Came to pick my Car up an hour later. Still sitting here 30 minutes later. 20 minutes has now turned into an hour and a half. All I was told was that communication is poor. Imagine that.
