I was looking for a 2024 white 4Runner. I found one at Tuscaloosa Toyota. I filled out form and immediately was contacted by David DeSantis, General Manager. He put me in contact with Michael Baltins. I was working with Michael from out of state. He was prompt in answering any questions or concerns I had. After purchasing the vehicle Michael and David both reached out to me to let me know they appreciated my business and if I had any questions. That is something that I have never had happen in purchasing a vehicle. Michael Baltins and the staff were very courteous and professional in dealing with. Michael was very knowledgeable about the vehicle and took time in familiarizing me with the features. Thank you Michael and Tuscaloosa Toyota for a great experience.

Great experience working with Taylor Phaturos and Shawn Simpson. They did what they said they were going to do and I felt taken care of. It was easy to tell they took their jobs of customer service seriously. There were a couple of times during the process where additional information was needed and they followed up like they said they would. Couldn’t be happier with the experience. If you need a vehicle, go see these guys! Financing was great working with Teresa.

Marcello, Shawn, Teresa and Joe were friendly and easy to work with. They knew their product and made the paperwork simple and efficient. Thanks!

Very poor service, carvana said my truck was worth almost 10,000 more than what they offered and they wouldn’t budge, they never really tried helping me find a vehicle, plus the gentleman who test drove my truck and offered a price, was very unprofessional, not to mention he rolled his eyes at me a few times. He mostly acted like he didn’t have the time of day to talk to me.. They never called me when they got inventory in or anything. I tried working with them for 2 weeks.. The gentleman that was in financing, was just as rude, and also rolled his eyes at me.. Brung my father in the next day and everyone’s attitude changed. ended up getting a Ford Mustang 5.0 from Tuscaloosa Ford, tested it in one day and left the lot within 2 hours with a nice brand new car .. so thanks Tuscaloosa Toyota for not wanting my business I won’t be back..

Our Toyota Highlander stopped working while traveling through Tuscaloosa. We found the service department to be extremely friendly and helpful. They jumped right in to try to fix our car since we were out-of-town travelers.

Terrible customer service. Do NOT shop here. Took my vehicle in to see what the trade in value was, the salesman drove and I rode around the block with him to test drive the vehicle and then they took me into a back office. While in the back office, multiple people drove my vehicle without permission. The onStar and insurance company track all of my driving stats. I could see where they put a hard acceleration on my driving record which increases the cost of my insurance, wastes my gas, and tears up the vehicle. I asked for a simple reimbursement of $100 for the costs which the damage could easily be more than that if they tore something up in the engine or transmission. The manager was uninterested in resolving the issue and rude. When I got back to my truck, my belongings in the console where all moved around like someone was looking for something to steal or something similar. The offer they gave me on the trade in value was super low and basically a rip off. I would suggest not doing business here. A simple ballpark trade in value can be easily obtained without multiple people driving the vehicle and especially driving it without permission, driving it like it is a race car up and down the block, and shuttling multiple people in and out of it in the middle of the Covid pandemic like it is an amusement ride.

Go to Birmingham. Anywhere in Tuscaloosa refuses to do any kind of good deal. They have a set price and numbers and do not try to work any kind of numbers at all no matter how good your credit is. Everything you do in the dealership could be done online.

I gave five stars to my service agent, Jeremy Beck. He was excellent. He patiently explained what needed to be done and when I received my car back it drove like a dream. I will request him from now on! The experience was pleasant and the wait was short. I had a great cup of coffee while waiting. I highly recommend this dealership.

The sales experience was excellent.Service after the sale is horrible.Took my car for maintenance service 730 in the morning told me would be several hours waiting time I would need to make an appt to get in sooner.I work, difficult to make appt.Did not need appt to buy my car.Want be back for service or sale.

I have had the worst service experience from Tuscaloosa service department ever! To the point that I’ve had my son to purchase a Nissan. I’m at the the point of trading my 2018 RAV4 in on a Honda. Because of the service department. Which I purchased NEW.

Service is horrible! First time taking truck it took OVER 4 hours to change the oil and I had an appointment 2nd time taking vehicle to get a weather strip put on they did not have the part said they would call when it came in a week and a half later no call so I called and oh yeah the part was in. On top of that when I took it in for the weatherstripping it took another four hours for them to tell me they didn’t have the part and then I had to take the truck back home. Awful service!

I bought my first Tundra in 2007 and went back and bought another one in 2017. I did this because of the service I received with the first truck. I live 68 miles away and they have always done all my service on both trucks. I could have went 20 moles away and bought one in MS but I was loyal. For the past year I have noticed a Hugh drop in their service depth. I ordered a radiator on Monday and the guy told me someone would call when it came in so I could get it installed. Nobody called so I called on Friday and yes it came in on Wed. Set up and appointment and was planning on around 500.00 fee cause the part was 250.00 and they said about 2 1/2 hr install. 5 hours later and 631.00 I walk out.

Great staff and awesome service! If you’re looking for a nice ride and great service, check them out!! Jeff James made it happen for me...

The very best dealership that I have ever bought a car through! Working with Shawn Simpson is always a pleasure. No pressure, helps you find the perfect car for you, and helps close the deal with knowledgeable financing persons to help. Service department is great and have been using Steve for 20 years. Can't say enough good things about this dealership and the sales persons! I have bought 7-8 cars from them since 2000. Will continue to give them first opportunity at my business!

I'm 79 years old and this was my best car-buying experience ever. Marcello Johnson is a terrific person and he has a great team behind him. We had a perfect apples-to-apples dealer comparison because we had to order the car. We told two dealers in Birmingham and Marcello we would go with the best deal. It took less than 1/2 hour for them to evaluate my trade-in and walk out with a hassle-free signed deal with no hidden fees. They beat the prices of both Birmingham dealers by significant amounts. It doesn't get any better than that...the best deal and great people to do business with.